The Cocoa Provider has accounts with several major freight companies. We will arrange freight depending on the size, weight of your order. We will ship goods with The Cocoa Provider nominated service providers, Australia Post and Courier Direct. We do not use any customer provided courier services.
Freight will be calculated prior to your order being finalised and is calculated automatically based on the weight and volume of your order.
You can calculate the estimated freight cost in your Shopping cart once items have been added if you wish to see the cost prior to proceeding through to the checkout.
All prices are in Australian dollars and include GST where applicable.
All deliveries will be Monday-Friday. Deliveries may be delayed subject to stock availability.
We aim to dispatch all orders within 1 – 4 business day.
Freight times vary depending on each state, and the contents of your order (i.e. if your order contains any dangerous goods, it can only travel via road transport). Please refer to our Delivery Information page for estimated freight lead times.
During peak trading times, office closures or busy freight periods (e.g. Christmas and Public Holidays), you may experience a slight delay, however we will endeavour to ensure your package arrives to you as soon as possible
Please note that Courier Direct does not deliver to P.O. Boxes/Parcel Lockers.
Please check your shipping address is correct. Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order. Please refer to our Returns policy for more information.
State locations and delivery time-frames are based on metro delivery areas. If you are located outside of your state’s metro delivery area, shipping times may be increased.
Note: Shipping times may be increased during busy times (i.e. Christmas, public holidays, etc.).
You will receive an email notification once your order has been shipped to you, which will include your tracking number and the freight carrier we have selected to ship your order.
The Cocoa Provider doesn’t offer pick ups and all orders will be either couriered or sent by post.