Freight costs are calculated prior to your order being finalised and is calculated automatically based on the weight and volume of your order.
You can calculate the estimated freight cost in your Shopping cart once items have been added if you wish to see the cost prior to proceeding trough the checkout.
Please refer to our Returns policy.
We accept all major credit cards via an encrypted & secure payment gateway, PayPal and Bank Transfer.
Please note, payments made via Bank Transfer can take up to 4 business days to clear our bank account before we can process your order for dispatch, please keep this in mind when selecting this payment option.
Unfortunately we do not accept AMEX card payments.
We aim to dispatch all orders within 1 – 4 business day.
Freight times vary depending on each state. Please refer to our ‘Delivery Information’ page for estimated freight lead times.
During peak trading times, office closures or busy freight periods (e.g. Christmas and Public Holidays), you may experience a slight delay, however we will endeavour to ensure your package arrives to you as soon as possible.
Orders throughout Australia are shipped using Australia Post, wherever applicable. Orders exceeding the allowable weight load, will be delivered by TOLL or Local Courier.
Yes. On Dispatch, you will receive a ‘Shipped’ email notification which will include your tracking number and link to track your order.
Please check your tracking number via the freight carrier’s website for your order’s ETA. If your ETA date is overdue, please contact us via email or phone, so that we can investigate further with our service provider.
No. The Cocoa Provider doesn’t offer pick ups and all orders will be either couriered or sent by post. For all information, please refer to our Delivery Information page.
Yes. Please contact us for any wholesale queries.
Yes. Whilst most of our products have a large range of sizes available to purchase online, if you require quantities larger than available online, please contact us and we will be happy to provide you a quote tailored to your needs.