FAQ

PAYMENT & ORDER RELATED QUESTIONS

How Much Is The Freight Cost?

Freight costs are calculated prior to your order being finalised and is calculated automatically based on the weight and volume of your order.
You can calculate the estimated freight cost in your Shopping cart once items have been added if you wish to see the cost prior to proceeding trough the checkout.

Can I Return A Product?

Please refer to our Returns policy.

What Methods Of Payment Do You Accept?

We accept all major credit cards via an encrypted & secure payment gateway, PayPal and Bank Transfer.
Please note, payments made via Bank Transfer can take up to 4 business days to clear our bank account before we can process your order for dispatch, please keep this in mind when selecting this payment option.
Unfortunately we do not accept AMEX card payments.

How Long Will It Take To Get My Order?

We aim to dispatch all orders within 1 – 4 business day.
Freight times vary depending on each state. Please refer to our ‘Delivery Information’ page  for estimated freight lead times.
During peak trading times, office closures or busy freight periods (e.g. Christmas and Public Holidays), you may experience a slight delay, however we will endeavour to ensure your package arrives to you as soon as possible.

Who Will My Order Be Shipped With?

Orders throughout Australia are shipped using Australia Post, wherever applicable. Orders exceeding the allowable weight load, will be delivered by TOLL or Local Courier.

Can I Track My Order?

Yes. On Dispatch, you will receive a ‘Shipped’ email notification which will include your tracking number and link to track your order.

What If My Order Hasn’t Arrived After 10 Working Days?

Please check your tracking number via the freight carrier’s website for your order’s ETA. If your ETA date is overdue, please contact us via email or phone, so that we can investigate further with our service provider.

Can I Pick Up My Order To Save On Freight Costs?

No. The Cocoa Provider doesn’t offer pick ups and all orders will be either couriered or sent by post. For all information, please refer to our Delivery Information page.

WHOLESALE & BULK ORDER RELATED QUESTIONS

Do You Offer Discounts For Business Customers?

Yes. Please contact us for any wholesale queries.

Can I Get Discounts For Bulk Orders?

Yes. Whilst most of our products have a large range of sizes available to purchase online, if you require quantities larger than available online, please contact us and we will be happy to provide you a quote tailored to your needs.